Privacy policy

Who we are

Sniffy Flowergi (“we”, “us”, “our”) operates this online store and related customer services. For privacy-related questions, contact us at [email protected].

Information we collect

We may collect the following types of information:

• Account & order details — name, email, phone, billing and delivery addresses, order history
• Payment information — processed securely by our payment partners; we do not store full card numbers on our servers
• Communications — messages you send via contact forms, email, or customer support
• Technical data — IP address, browser type, device information, and cookies used to run and improve the site

How we use your information

• Process and deliver orders, including delivery updates and recipient details you provide
• Provide customer support and respond to enquiries
• Send transactional emails (order confirmations, receipts, account notices)
• Improve our website, products, and services
• Comply with legal obligations and prevent fraud

With your consent where required, we may send marketing communications about promotions and new collections. You can opt out at any time.

Sharing your information

We do not sell your personal data. We may share information with trusted service providers who help us operate our business, such as payment processors, delivery partners, email providers, and hosting services. These parties are required to use your data only for the services they provide to us.

Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

Data retention

We keep your information for as long as needed to fulfil orders, provide support, and meet legal and accounting requirements. When data is no longer required, we delete or anonymise it where reasonably possible.

Your rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal exceptions
• Object to or restrict certain processing
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details above.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure; we encourage you to use a strong password and keep your account credentials confidential.

Children

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have received such information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our site after changes constitutes acceptance of the updated policy.